Pay Your Utility Bill Online
*Please note that we have recently implemented the online utility payment service. If you have not yet received a bill with a temporary password, you will not be able to pay your bill online. Please wait for your next billing cycle to receive your temporary password that will allow you to access the online utility payment service. Thank you.
The Houston County Water System is an Enterprise Account funded solely by its customers. We sell water to the City of Centerville, City of Perry and the City of Warner Robins as well as have Mutual Aid Agreements with each and Robins AFB.
We have two office locations to serve you:
200 Carl Vinson Parkway
Warner Robins, GA 31088
Telephone: (478) 542-2120
Fax: (478) 542-2029
2018 Kings Chapel Road
Perry, GA 31069
Telephone: (478) 987-4280
Fax: (478) 988-8007
Both locations are open Monday through Friday, 8:00 a.m. to 5:00 p.m. Both locations have drive-through service windows and night deposit boxes.
FOR AFTER HOURS SERVICE CONTACT THE 911 NON-EMERGENCY NUMBER AT (478) 542-2000 IN WARNER ROBINS.
We currently have 38 employees who maintain the water system.
- Dan Walker - Water Superintendent
- Utility Services
- Water Treatment
- Water Distribution
- Jeff Chandler - Utilities Services Manager
- Utility Billing
- Meter Reading
- Meter Maintenance
- Grady Trussell - Water Treatment Manager
- Water Distribution - 11 employees
- Water Locators - 2 employees
- Utility Billing - 8 employees
- Meter Reading - 4 employees
- Meter Maintenance - 2 employees
- Water Treatment - 6 Plant Operators
- Water Plant Maintenance - 2 employees
We maintain 17 water wells, 16 high service pumps, 14 treatment plants, 14 storage tanks and over 500 miles of water mains. We distribute more than 4.5 billion gallons of water annually to more than 18,000 customers, including some 50 million gallons monthly to industrial customers.
- 0-2,500 GALLONS - $9.00 Minimum Bill
- Over 2,500 Gallons - $1.77 per Thousand Gallons
The Houston County Water System requires a water connection fee for each location. The amount of the connection fee depends on the size of meter on the property. The connection fee is NON-REFUNDABLE.
- $ 75.00 - 1" Service
- $150.00 - 2" Service
The Houston County Water System offers customer transfers from one location to another location provided the new location is also connected to the Houston County Water System. The time period for transferring from one location to another is 30 days. (For example you can have the new location turned on and still have the old address on for 30 days. After 30 days the old address must be disconnected). Form must be filled out in the office and signed by the customer. The transfer fee is $25.00.
The Houston County Water System also offers bank draft as an option for paying your bill. By clicking on the link below, you will be directed to a Bank Draft Form. Print, fill out and return the form to the Water Department Office. Make sure to sign the form and enclose a voided check before returning the form to our office. After we process your form, your monthly bill should be marked "PAID BY DRAFT" on the bottom right side of your bill. If your bill is not marked, please contact our office so we may correct the problem. If there is a problem with your billing, we must have ample time to correct your bill before the draft is written. The water department drafts your account on the due date specified on your bill.
Bank Draft Form
The Houston County Water System bills monthly. The water system is divided into (6) six cycles for billing. Listed below are the cycles.
- Cycle 1 (30 Route): Bills are billed and mailed on the 5th of the month and are due back in the office by the 20th of the month.
- Cycle 2 (60 Route): Bills are billed and mailed on the 10th of the month and are due back in the office by the 25th of the month.
- Cycle 3 (20 Route): Bills are billed and mailed on the 15th of the month and are due back in the office by the 30th of the month.
- Cycle 4 (80 Route): Bills are billed and mailed on the 20th of the month and are due back in the office by the 5th of the following month.
- Cycle 5 (10, 40, 50, and 70 Routes): Bills are billed and mailed on the 25th of the month and are due back in the office by the 10th of the following month.
- Cycle 6 (Garbage Customers Only): Bills are billed and mailed on the 30th of the month are due back in the office by the 15th of the following month.
Mailing dates are subject to change due to holidays and weekends. The due date could also change depending on date mailed, holidays, and weekends. Please call the office if you have not received your bill at least (5) five days before the regular scheduled due date.
FAILURE TO RECEIVE YOUR BILL DOES NOT RELIEVE YOUR OBLIGATION TO PAY.
The dates located under the "FROM" and "TO" columns on your bill represent the dates that the meter was read for billing. IF you moved "in" or "out" of your residence during this time period, the date of your starting or ending time will not be noted on the bill. Service starts when the meter is installed or when the meter is read at the start of your service. The minimum bill charge will be $9.00 dollars whether or not you use any water.
New Service Installation
The consumer shall furnish and maintain a private cut-off value on the consumer's side of the meter.
The water meter must remain in the ground and inside of the meter box to protect it from damage and/or freezing temperatures. Water meters, meter boxes, and back flow prevention devices damaged during construction will result in the customer being charged a replacement fee. Water meters and/or back flow prevention devices frozen as a result of the meter box being removed, will also result in a replacement fee. The replacement fee costs are as follows:
- Water Meter - $200.00
- Water Meter Box - $50.00
- Water Meter Box Lid - $25.00
- Dual Check Back Flow Prevention Device - $25.00
Back flow prevention devices up to 2” (two) inches in size installed by Houston County or by another provider, will be the customers property. The customer is responsible for the maintenance, testing and repair of the device.
Meter boxes are to be kept free of dirt, debris, and pine straw and bushes/trees/plants. If any of these obstruct the Houston County Water Personnel from getting to the meter, the obstruction will be removed.
Theft of Services
If a water service is found to be straight piped, the Houston County Sheriff's Department will be called to the location. Photographs will be taken and a report will be filed for theft of services. Water department personnel will disconnect the straight pipe and lock out the service. The account name or "account holder" will be held responsible. The account holder will be required to pay a straight pipe fee of $150.00 plus any and all outstanding bills and fees associated with their account BEFORE service will be restored. If the fees are not paid, a warrant for arrest will be issued for Theft of Services. The account holder will also be responsible for paying all court costs associated with the warrant.
- Cut lock fee - $ 75.00
- Cut valve fee - $150.00
- Straight pipe fee - $150.00
Mailing Address Changes
Mailing address changes CANNOT be made over the telephone. A mailing address change form, a note or annotation on the bill along with the signature of the person whose name is on the account will be required before a mailing address change will be made. Only the person whose name appears on the account can request a change.
Address Change Form
Should you plan on moving and need the water service disconnected, you will need to do one of the following:
- Come into either of our office locations and complete a “Water Service Disconnect Form”.
- Send us a note in the mail requesting the water service to be disconnected.
- You must provide a forwarding mail address and phone number.
- Fax us a request for a water service disconnect @ (478-542-2029)
All of the above requests must have a signature included with them. The signature must be the signature of the person whose name the account is in. The Houston County Water System CANNOT process a water service disconnect over the telephone.
The Houston County Water System does not run a returned check/draft through the bank a second time. When a returned check/draft is received in the office, the customer will be called that day and informed of the returned check/draft. The customer has (2) two working days to pick up the returned check/draft. A service charge fee of $35.00 must be paid at the time the returned check/draft is picked up or the water service will be cut off. If the customer cannot be contacted by telephone, the serviceman will put a notice stating the same information as noted above on the door of the customer’s residence. If the service is cut off, there will be a reconnection fee in addition to the check/draft and service charge fee. Payment for the returned check/draft and service charge will need to be paid by cash or money order only. We cannot accept a check for a returned check and service charge. After (2) two returned checks/drafts, we will no longer take a check/draft for a payment. Payments will then need to be paid in cash or money order.
The Houston County Water System will make a special water meter reading at the request of a customer for a fee of $25.00. If the special reading discloses that the meter was over read, the charge of $25.00 will not be assessed.
If the customer would like to have their water meter relocated from its current location on a lot to a new location on the same lot, a charge of $350.00 must be paid prior to the meter being relocated. For relocating a water meter service that is two inches (2”) or larger please contact the Water Department Office.
Payments may be made by mail, night deposit, telephone or at either of Houston County Water Systems Offices. Our offices are located at 200 Carl Vinson Parkway in Warner Robins and 2018 Kings Chapel Road in Perry.
Payments must be received in the office by 5:00 p.m. on the due date to avoid penalty. Payments made after the due date will include a penalty amount which will be equal to 10% of your bill. Late notices are mailed after penalties have been applied.
Water will be cut-off monthly for non-payment. If payment is not received 7 days after the due date, your water service will be disconnected. Service disconnected for non-payment will be restored only after the bill is paid in full and a reconnection fee paid. The reconnection fee during office hours is $25.00. The after-hours reconnection fee is $50.00. On the After-Hours Reconnection Form, the customer must sign stating that he or she will be in by 12:00 noon the following day to pay the bill and the $50.00 after hours reconnection fee. If the customer does not pay the outstanding bill and reconnection fee by noon, the service will be disconnected and locked out and an additional fee of $25.00 will be charged.
If service is disconnected for non-payment or any other reason and the locking device (i.e., master lock, zip-tie, etc.) is cut, the water meter will be pulled and the name on the account will be held responsible. A $75.00 cut locking device fee will be charged and the total account balance must be paid in full BEFORE service will be restored. The burden of proof lies with the account holder.
Payments made to either of the Houston County Water System offices must be paid by check, cash or money order. MasterCard, Visa, Discover and Debit Cards are accepted. At this time, Houston County Utilities does not offer an on-line payment service. We hope to have this service in the near future.
Time frame for this ability has not been established.
HOUSTON COUNTY RESERVES THE RIGHT TO MAKE ANY CHANGES, ADDITIONS OR DELETIONS FROM THE ABOVE POLICIES AND RATES.